Retail Banking

100 Hours / 12 Months / Mentor Supported

Course Overview:

This e-learning course on BBM - Retail Banking is designed to help users understand different types of loan products offered by banks. Further, the course discusses in detail about different aspects like: features of mortgage loans and auto loans. The course also discusses the role and functions of tellers in banks.

Course Outline:

Mortgage Loans
  • Definition and explanation of mortgage
  • The essential components of a mortgage
  • Different types of mortgage
  • Generally followed practices in mortgage lending
Auto Loans
  • Meaning of auto loans
  • The features of auto loans
  • Types of auto loans
  • Meaning of credit score
  • The terms and conditions applicable to auto loans
Teller Functions
  • The main functions of a commercial bank from the teller's point of view
  • The role of tellers
  • The functions of tellers
  • The knowledge and skill required for tellers
  • The regulatory compliance requirements for tellers
Ancillary Services – Credit Cards
  • Identify the diifrent means of payment modes.
  • List and explain the types of cards.
  • Explain the features of credit card.
  • Identify the cost to the issuing bank.
  • Identify the revenues to the issuing bank.
  • list the benifits to various parties for using credit cards.

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.

Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


**Outlines are subject to change, as courses and materials are updated.**